Frequently Asked Questions
Everything You Need to Know Before Ordering From Zentrivo
At Zentrivo, we focus on offering innovative, high-quality products designed to improve everyday life. We understand that when shopping online, customers want clarity, fast support, and reliable delivery. That's why we created this FAQ page to answer the most common questions about our products, shipping, returns, and usage.
All orders are carefully processed and shipped with tracked delivery. Most customers receive their order within 5–8 business days.
General Questions
How long does shipping take?
Most orders arrive within 5–8 business days depending on your location and local courier services.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I return my order?
Yes. We offer a 30-day return policy. If you are not satisfied with your order or received a defective item, please contact our support team within 30 days of delivery and we will arrange a return or replacement as quickly as possible.
MagSafe Magnetic Portable PowerBank
Is this power bank compatible with MagSafe?
Yes. The magnetic design is fully compatible with MagSafe-enabled iPhones and MagSafe-compatible cases, ensuring a secure attachment and convenient wireless charging experience.
How strong is the magnetic connection?
The built-in magnets provide a secure and stable hold during everyday use, allowing you to charge your device while texting, browsing, or traveling without constantly adjusting the power bank.
What charging speed does this power bank support?
The power bank supports up to 20W PD 3.0 fast charging, allowing compatible devices to charge significantly faster than standard power banks.
What capacities are available?
You can choose between:
- 5000mAh – Perfect for lightweight everyday use.
- 10000mAh – Ideal for travel, workdays, and extended usage.
Can I charge my phone while using it?
Absolutely. The slim magnetic design allows you to comfortably use your phone while charging, making it perfect for commuting, traveling, or working on the go.
How long does it take to recharge the power bank?
Recharge time depends on the charger used. Using a PD fast charger can significantly reduce charging times compared to standard chargers.
Is a charging cable included?
Yes. Every package includes a USB-C charging cable and a user manual.
Is it safe for my device?
Yes. The power bank is built with high-quality polymer lithium-ion battery cells and advanced charging technology to provide safe, stable, and reliable power delivery.
What colors are available?
The power bank is available in White, Black, Violet, Pink, and Apple Orange.
Is the power bank travel-friendly?
Yes. Its compact dimensions of 100 × 64 × 16 mm make it easy to carry in your pocket, handbag, backpack, or carry-on luggage.
Does it work with Android phones?
Yes. Any device that supports compatible wireless charging can use this power bank. Magnetic attachment functionality may vary depending on the device and case used.
What is included in the box?
- 1 × Magnetic Power Bank
- 1 × USB-C Charging Cable
- 1 × User Manual
Why choose this Magnetic Power Bank?
Unlike bulky traditional power banks, this model combines strong magnetic attachment, fast 20W charging, compact portability, and modern design in one convenient device — keeping your phone powered wherever life takes you.
Need More Help?
If you still have questions, our support team is always here to help. Visit our Contact Page and we'll get back to you as quickly as possible.
Thank you for choosing Zentrivo.