FAQ
Frequently Asked Questions
Everything You Need to Know Before Ordering From Zentrivo
At Zentrivo, we focus on offering innovative, high-quality products designed to improve everyday life. We understand that when shopping online, customers want clarity, fast support, and reliable delivery. That's why we created this FAQ page to answer the most common questions about our products, shipping, returns, and usage.
All orders are carefully processed and shipped with tracked delivery, and most customers receive their order within 5–8 business days.
General Questions
How long does shipping take?
Most orders arrive within 5–8 business days depending on your location and local courier services.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I return my order?
Yes. If there is an issue with your order or product, please contact us and our support team will help resolve it as quickly as possible.
LumaMane – Red/Blue Light Therapy Hair Growth Massage Comb
How does the LumaMane comb work?
LumaMane combines red and blue light therapy with a relaxing scalp massage designed to support healthier-looking hair and improve scalp stimulation.
Is the device safe to use daily?
Yes. The comb is designed for regular use and is gentle on the scalp.
How long should I use it per session?
For best results, we recommend using the device for around 10–15 minutes per session consistently.
When will I start seeing results?
Results vary from person to person, but many users report visible improvements after several weeks of consistent use.
Is it rechargeable?
Yes. LumaMane includes rechargeable functionality for convenient cordless use.
MagAxis – Vacuum Magnetic Car Phone Holder
Will the phone holder fit my car?
Yes. MagAxis is designed to work with most flat dashboard surfaces and car interiors.
Is the magnetic hold strong?
Absolutely. The strong magnetic system securely holds your phone even during sharp turns or bumpy roads.
Does it work with all phones?
Yes. It works with most smartphones, including iPhone and Android devices.
Can I rotate my phone while driving?
Yes. The holder supports 360° rotation for easy viewing in portrait or landscape mode.
Is installation difficult?
No. Installation only takes a few seconds and requires no tools.
AquaForce – High-Pressure Water Gun Nozzle
What can I use the AquaForce nozzle for?
AquaForce is ideal for washing cars, cleaning patios, watering plants, rinsing outdoor furniture, and more.
Does it fit standard garden hoses?
Yes. The nozzle is compatible with most standard garden hoses.
Can I adjust the water pressure?
Yes. The nozzle includes adjustable spray settings for different cleaning needs.
Is the material durable?
Yes. AquaForce is made from durable materials designed for long-term outdoor use.
Does it require batteries or electricity?
No. It operates entirely using normal water pressure from your hose connection.
LumenRing – Smart Health Monitoring Ring
What health features does the LumenRing track?
LumenRing can monitor features such as heart rate, sleep activity, daily movement, and overall wellness data.
Is the ring waterproof?
The ring is water-resistant for everyday use such as hand washing and light exposure to water.
How do I connect the ring to my phone?
Simply connect the ring through the compatible mobile app using Bluetooth.
How long does the battery last?
Battery life may vary depending on usage, but most users can enjoy multiple days of use on a single charge.
Does the ring work with iPhone and Android?
Yes. LumenRing is compatible with both iOS and Android devices.
Need More Help?
If you still have questions, our support team is always here to help. Visit our Contact Page and we'll get back to you as quickly as possible.
Thank you for choosing Zentrivo.